Client Policy

01 Downpayment

All projects require a 50% downpayment before any work begins. This confirms your spot in our schedule and covers the initial phase.

This payment is non-refundable. Once work has started research, planning, design, or development those hours cannot be recovered. Cancelling after kickoff does not entitle the client to a refund under any circumstances.

02 Client Responsibilities & Deadlines

Projects run on agreed timelines that depend on both sides. We hold up our end we expect the same. This means providing content, feedback, approvals, and access on time.

If you miss a deadline:

Project pause. If required materials or approvals are not received within 5 business days of the agreed date, your project is placed on hold. Work resumes only after everything is submitted.

Rescheduling fee. Resuming a paused project displaces other clients in our schedule. A rescheduling fee will apply and a new timeline will be issued.

Auto-termination. If no response or materials are received within 30 days of the pause date, the contract is considered void. Work completed to that point is retained and no refund is issued, including the downpayment.

03 Final Payment & Delivery

The remaining 50% is due upon project completion, before the final deliverable is handed over or published. Access to the store, code, or assets is granted only after full payment is confirmed.

04 Scope Changes

Work is scoped and quoted based on the brief agreed at kickoff. Any additions or changes outside that scope are treated as separate work and quoted accordingly. We will not start out-of-scope work without written confirmation.

05 Revisions

Each project includes a set number of revision rounds as outlined in your proposal. Revisions must be submitted as a single consolidated list, not in stages. Additional rounds beyond what is included are billed at our standard hourly rate which is 75$.